Skip to main content
ad info

 
CNN.com technology > computing
CNN.com EUROPE:
  Editions|myCNN|Video|Audio|News Brief|Free E-mail|Feedback  
MULTIMEDIA:

CNN WEB SITES:

CNN NETWORKS:
CNN International

TIME INC. SITES:

SITE INFO:

WEB SERVICES:

E-commerce dispute management protocol announced

InfoWorld
graphic

(IDG) -- The New York-based American Arbitration Association (AAA) and some major industry leaders, such as Microsoft, announced Wednesday a new b-to-b (business-to-business) e-commerce dispute management protocol to disarm conflict between buyers and sellers.

The protocol is an educational wake-up call and it will give practitioners the necessary confidence in online transactions to be successful in the b-to-b e-commerce arena, said William K. Slate II, president and CEO of the AAA, in a statement. Companies seeking to gain from this growing marketplace need to learn to avoid the pitfalls of protracted court battles that can last years and cost billions, he said.

The actual protocol is about a page in length and it talks of fairness, continuity of business, use of clear management policies, range of options for resolving disputes, and commitment to technology. The AAA is developing a new technology-focused dispute management service. The actual protocol can be read at www.adr.org.

Some of the initial signers of the protocol include Microsoft, AT&T, DaimlerChrysler, PepsiCo, and Philips Semiconductors.




RELATED STORIES:
E-commerce: friend or foe of the environment?
December 12, 2000
European justices pass stiff e-commerce law
December 4, 2000
Massive e-commerce service recovers from lengthy technical glitch
December 3, 2000
APEC leaders worry e-commerce will leave some behind
November 15, 2000
Global e-commerce initiatives to advance transactions
October 23, 2000

RELATED IDG.net STORIES:
Exploding myths about WAP
(CIO)
XML e-commerce standard expected in March
(Computerworld)
Firms push B2B basics
(InfoWorld.com)
B2B exchanges suffering from growing pains
(NWF)
B-to-B exchanges sprout outside the United States
(InfoWorld.com)
Business-to-business e-commerce directory is tested
(InfoWorld.com)

RELATED SITES:
Read the protocol



Note: Pages will open in a new browser window
External sites are not endorsed by CNN Interactive.

 Search   

Back to the top  © 2001 Cable News Network. All Rights Reserved.
Terms under which this service is provided to you.
Read our privacy guidelines.