The story

Josh Dorkin and his wife were scheduled to fly to Chicago last week for a wedding and family reunion. The couple paid about $300 for two tickets on American Airlines, but Josh found out that the flight was canceled after spending five hours on the phone with customer service.

The Dorkins weren't guaranteed seats on a United Airlines flight, so Josh spent $1000 for tickets on Southwest. American said his $300 will be refunded, but Josh is still frustrated.

"It turned out to be a bloody disaster," he said. Read full article »

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