The long-awaited opening of a multi-billion dollar new terminal at London's Heathrow airport suffered a major setback Thursday when a high-tech baggage handling system malfunctioned, causing major delays amid flight cancellations.
CNN's Richard Quest said passengers with baggage were no longer being checked in as the airport's Terminal 5 should have been entering one of the busiest periods of the day.
"The news is simply grim at Terminal 5. I understand that the entire baggage system has failed and they've stopped checking in passengers with baggage," Quest said. 
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All About Queen Elizabeth II • London Heathrow Airport • United Kingdom