(CNN) -- Some 400 fans with tickets to the big game were denied seats at the Super Bowl Sunday because certain stadium sections weren't ready, the NFL said.
Seats were not completely installed in six sections, affecting about 1,250 fans. Roughly 850 of those people were relocated to "similar or better seats," but 400 were left out, the NFL said.
"It's not the money. It's the whole issue. We came here for the memories and it's not happening," said Wayne Rusch, a Green Bay Packers fan, who spoke to CNN while waiting to hear if he would have a seat.
His daughter, Anna Rusch, said she flew from Washington, D.C., for the game.
"I love the Packers and right now I can't see anything," she said, clearly exasperated.
Fans denied seats are expected to get a refund of triple the cost of the face value -- $800 -- of their ticket. They were also allowed in the stadium to watch the game on monitors or from standing platforms in each corner of the stadium, the NFL said.
But whether that was enough to satisfy upset fans remains to be seen.
"It was terribly mismanaged and we're just beside ourselves. I don't know how this is going to come out," said an unnamed Pittsburgh Steelers fan between tears. "I can't see a positive outcome."
The NFL promised to look into the incident.
"We regret the situation and inconvenience that it may have caused. We will conduct a full review of this matter," it said in a statement. "The safety of fans attending the Super Bowl was paramount in making the decision."
Sunday's game between the Green Bay Packers and Pittsburgh Steelers, Super Bowl XLV, kicked off around 6:30 p.m ET.