Passenger sues Southwest Airlines over hot tea spill
September 26, 2012 -- Updated 2037 GMT (0437 HKT)
A woman is suing Southwest Airlines and a flight attendant for $800,000 for serving tea she says severely burned her.
- Woman suffered second-degree burns, is permanently scarred, lawyers say
- Southwest does not have trays in front rows, which contributed to the accident, suit says
- "We safely serve about 100 million drinks onboard every year," Southwest says
Washington (CNN) -- A Tennessee woman sued Southwest Airlines and a flight attendant Tuesday for $800,000 for serving tea she says severely burned her.
On December 28, 2011, Angelica Keller was seated in the window seat of the front row on Flight 955 between Nashville and Houston with a stop in New Orleans.
She ordered hot tea, and the suit says the flight attendant brought her a cup of "extremely hot water" sitting in another cup which contained the tea bag and condiment packets.
Air Force One aborts landing, second try successful
In the "plaintiffs efforts to extricate the tea bag from its position of being wedged between the tilted paper 'hot cup' of extremely hot water and the shorter clear plastic soft drink cup, the extremely hot water spilled into her lap at her groin area," the suit said.
Keller's body suffered second degree burns and her skin blistered, peeled and she was permanently scarred, the lawyers said.
"Our Customers' comfort is our top priority at all times, and we safely serve about 100 million drinks onboard every year," Southwest spokesman Chris Mainz said in a statement. "The referenced event is unfortunate, and we are currently reviewing it. We can't provide additional details due to the pending lawsuit that was filed."
Southwest does not have tray tables in the front rows of its aircraft, and Keller's suit said that contributed to the accident.
It also said the airline served the drink in an unreasonable manner and used "hot water at a temperature too hot for use in an aircraft."
Mainz was unable to provide the standard temperature of the water on Southwest flights, but said it has never been an issue in the past.
The suit, filed Tuesday, seeks $300,000 for property damages, medical bills, injuries and pain and suffering as well as $500,000 in punitive damages.
Crikey! Crew corrals crocodile in cargo hold on plane
Part of complete coverage on
You don't have to be an adrenaline junkie to take a dare.
April 23, 2014 -- Updated 1723 GMT (0123 HKT)
Fireworks are fantastic and human endeavor has its place, but sometimes Mother Nature outshines any performance we can produce.
February 22, 2014 -- Updated 1909 GMT (0309 HKT)
They're almost unbelievable. Impossible blues, electric greens, depths as clear as glass -- all bathed in blinding sunshine.
July 28, 2014 -- Updated 1521 GMT (2321 HKT)
Each day, CNN producers select a user-submitted photo to be our Travel Photo of the Day. Click through the gallery above to see stunning shots from around the world, and be sure to come back every day for a new image.
February 12, 2014 -- Updated 1653 GMT (0053 HKT)
Are abandoned buildings urban blight or historic relics? Photographers love them, in either case.
March 14, 2014 -- Updated 1600 GMT (0000 HKT)
The lush Emerald Isle is easy on the eyes.
January 17, 2014 -- Updated 2225 GMT (0625 HKT)
Earth never stops surprising us. Every corner of the planet offers some sort of natural peculiarity.
For 24 hours, we made the world's busiest airport our destination and found a world unto its own. Join us on our journey. What you see will surprise you.
August 13, 2013 -- Updated 1934 GMT (0334 HKT)
Beaches along the coasts of the United States call to shoreline explorers year-round.
July 28, 2012 -- Updated 0101 GMT (0901 HKT)
When five teenagers sat down and posed for a picture at Copco Lake in 1982, they didn't plan on making it a tradition. But that's what it became.
Today's five most popular stories