Skip to main content
Part of complete coverage on

Airlines cash in as in-flight wi-fi takes off

By Rosie Tomkins, CNN
November 22, 2012 -- Updated 0948 GMT (1748 HKT)
STORY HIGHLIGHTS
  • More airlines providing Wi-Fi on their flights
  • Norwegian Air first airline in Europe to offer free Wi-Fi
  • Gogo system installed on 1,600 U.S. jets, according to CEO
  • Row 44 provides satellite-based system that can access internet even over the ocean

Business Traveller is a monthly show about making the most of doing business on the road.

(CNN) -- As the globe has become increasingly outfitted with wi-fi hotspots and cell phone towers, the skies have long been the last refuge from constant connectivity. That's changing, however, as more airlines are realizing wi-fi's earning potential.

By its own estimate, one of the fastest-growing companies in America is Gogo, which was the first to successfully hook up planes with internet. It has since installed systems on several U.S. carriers, including Delta, American and US Airways.

According to its CEO, Michael Small, Gogo's profits grew from $37 million in 2009 to $112 million in the first six months of 2012.

"We're now on over 1,600 commercial aviation jets, which is nearly half the U.S. fleet. We've done that in four years, which is extraordinarily fast," says Small. "In just a few more years, it will be done in America."

Watch video: In-flight wi-fi takes off

Quick vote

Would you pay to use Wi-Fi on a plane?

Though airlines pay to install the equipment, they also reap the rewards; Gogo charges the customers for internet usage -- between $5 and $20, depending on flight duration -- and shares its revenue with the carriers.

"More travelers are aware of our service, and many of them want it," says Small. "One in five say they will switch a flight to get our service."

The drawback with Gogo's system is that it uses an air-to-ground network of cell phone towers it built across the United States -- each with a 250-mile radius of coverage -- meaning its wi-fi isn't available when flying over water. Internet on Gogo-outfitted planes is therefore limited to domestic flights. This is where California-based firm Row 44 swoops in.

Row 44 also installs wi-fi on airplanes, though unlike Gogo, it relies on a satellite system, meaning passengers can access internet even when flying over the ocean.

'Superjumbo' breaks the mold

"This is a distinct advantage, given that two-thirds of the planet is covered in water," notes John LaValle, Row 44's CEO. Also, satellite systems give passengers more options, due to better bandwidth.

'Biggest Beast' transforms small village

"Air-to-ground has certain inherent limitations in terms of the amount of data that can be processed through the network of cell towers on the ground -- for example, live TV really is an impossibility," says LaValle, whose company also offers that service as part of its package. "In a satellite environment, you're able to get much more data through the pipe."

See also: Airplane phone calls to become standard?

Inside the Airbus A380 assembly line

But the satellite system is substantially more expensive than using cell-phone towers, and has the added drawback of taking longer to install. As airlines lose money for every day a plane is out of commission, this can make the process rather costly. Some carriers, however, find it's worth the price.

Mango Airlines and Southwest are among the airlines using Row 44's service, with Icelandair soon to follow. What's more, Norwegian Air Shuttle, which has also joined the fray, has just this month started offering wi-fi to passengers free-of-charge -- the first airline in Europe to do so.

"We had a trial period where we offered it free to passengers, and we saw increases on those routes; it went up volumes," notes Boris Bubresko, head of business development for Norwegian Air Shuttle. "After that, we decided to keep it free."

At the moment, connectivity is a perk; airlines that provide wi-fi or mobile services on board stand out. This will change, though, as customers increasingly start to expect the amenity, rather than merely appreciate it. LaValle feels that era has already dawned.

He says: "I was on a plane recently that wasn't wi-fi equipped, and this guy sitting across the aisle opened up his laptop and he couldn't find the hotspot. He slammed it down and said, 'I can't believe this, I really needed to get a lot of work done on this flight!'

"I think we're already at that point where everyone fully expects connectivity."

Is it time for all flights to offer wi-fi? Would you pay for in-flight wi-fi, or should it be free? Leave a comment below.

Daisy Carrington contributed to this report

ADVERTISEMENT
Part of complete coverage on
October 20, 2014 -- Updated 1407 GMT (2207 HKT)
Japan is set to make its mark in the skies with its first new commercial jet for over 50 years, the Mitsubishi Regional Jet, aka the MRJ.
October 4, 2014 -- Updated 0516 GMT (1316 HKT)
Think hotels are deliberately blocking your personal Wi-Fi networks so you'll buy theirs?
September 24, 2014 -- Updated 0741 GMT (1541 HKT)
How would you like to trim three hours off the current commercial jet flight time between Paris and Washington, D.C.?
September 12, 2014 -- Updated 0701 GMT (1501 HKT)
It's been a big week for makeovers in the world of aviation.
August 29, 2014 -- Updated 1525 GMT (2325 HKT)
Aviation isn't known as the most eco-friendly industry; running an airline produces an incredible amount of waste. But some are doing something about it.
August 19, 2014 -- Updated 1514 GMT (2314 HKT)
Airports aren't exactly stress-free zones, but drones, tracking and virtual reality could help make them better places.
August 12, 2014 -- Updated 0906 GMT (1706 HKT)
In many ways, airplanes are a retailer's dream come true. They serve a captive -- often bored -- audience with a disposable income.
July 30, 2014 -- Updated 1835 GMT (0235 HKT)
Takeoff on one of Airbus' new A350WXB test planes is a strangely quiet experience.
July 30, 2014 -- Updated 0034 GMT (0834 HKT)
What do you pack when you travel? Take a look inside other people's luggage.
July 17, 2014 -- Updated 0339 GMT (1139 HKT)
Few airline routes are as cutthroat as the one between London and New York.
July 15, 2014 -- Updated 1515 GMT (2315 HKT)
If it ain't broke, don't fix it, the old adage goes; Airbus unveils revamped A330 airliner.
July 8, 2014 -- Updated 0248 GMT (1048 HKT)
Show us how you travel with twitpics and instagram via #howipack
ADVERTISEMENT