Skip to main content

China state media blasts 'unparalleled arrogance' of Apple

By Sophie Brown, for CNN
March 28, 2013 -- Updated 1012 GMT (1812 HKT)
STORY HIGHLIGHTS
  • Chinese media accused Apple of providing inferior service to local customers
  • Netizens suspect celebrities were recruited to criticize Apple on social media
  • Apple says its practices in China are "completely legal"
  • A leading Chinese newspaper lambasted Apple's "unparalleled arrogance" over complaints

Hong Kong (CNN) -- State-run media in China has lambasted Apple Inc. for "unparalleled arrogance" over alleged complaints about customer service in China.

The Wednesday opinion piece in the Chinese state-run newspaper, the People's Daily, is one of a series of attacks against the U.S. tech giant by Chinese media since a closely watched consumer affairs show aired on the Chinese state broadcaster CCTV on March 15.

CCTV alleged that Apple provides inferior service to Chinese customers, such as a warranty policy that is different from other countries.

"If you insist on challenging Chinese customers' love and patience, and continue to be heedless, then your business will eventually decline no matter how glamorous or successful your brand is," said the editorial, one of several articles published this week in the People's Daily critical of Apple.

Apple declined to comment on the editorial. In a previous statement made Saturday after the CCTV exposé aired, Apple said that its practices in China are "completely legal."

"We have been working to exceed consumers' expectations, and we highly value every customer's criticism and suggestions," the statement said.

"Apple's Chinese warranty is more or less the same as in the U.S. and all over the world."

Apple also says it provides a 90-day guarantee on repairs, which is three times longer than required under Chinese law.

The People's Daily editorial also called for China to regulate the practices of foreign businesses and to protect its own consumers and the domestic market.

Apple wasn't the only foreign company targeted in the CCTV broadcast. Volkswagen announced last week it would recall nearly 385,000 cars in China after the CCTV program questioned the safety of the direct shift gearbox in some Volkswagen models.

READ MORE: Volkswagen to recall 384,181 vehicles in China

After the CCTV broadcast aired, Chinese celebrities posted comments on social media sites in support of the program. Children's literature writer Zheng Yuanjie wrote, "I hope the missing part on Apple's logo isn't their conscience," according to the South China Morning Post.

But a comment from the Weibo account of Taiwanese-American actor, Peter Ho, that included the words "To be published around 8.20pm" raised suspicions that the Chinese stars had been recruited to post negative comments.

READ MORE: Chinese TV caught asking celebrities to bash Apple

Ho later deleted the comment and claimed his account had been hacked.

Social media sites in China have been flooded with criticism against the negative media reports about Apple, claiming that the press is avoiding more serious problems affecting the country.

READ: Chinese iPhone loyalists blast Party's anti-Apple campaign

Analysts say that the smear campaign could be linked to Apple's expansion in the Chinese market. China is Apple's fastest growing market and second largest after the U.S.

Apple's sales in the greater China region, which includes Hong Kong and Taiwan, rose 67% last year to $6.93 billion from $4.08 billion in 2011.

ADVERTISEMENT
Part of complete coverage on
April 10, 2014 -- Updated 1537 GMT (2337 HKT)
Cyprus, the tiny Mediterranean island bailed a year ago, is starting to rebuild itself, the finance minister tells CNN.
March 13, 2014 -- Updated 1157 GMT (1957 HKT)
Mobile World Congress spans the full spectrum of untethered gadgetry Explore this year's top trends with Stuff Magazine Editor Will Findlater.
April 8, 2014 -- Updated 1203 GMT (2003 HKT)
CNN's John Defterios says India's election race will likely boil down to three simple numbers: growth, inflation and interest rates.
April 4, 2014 -- Updated 1649 GMT (0049 HKT)
More than a million Londoners live in flatshares. And while this used to be associated with students, more mature people find themselves sharing.
April 2, 2014 -- Updated 1050 GMT (1850 HKT)
Nina Dos Santos visits Baselworld the world's most prestigious event for top jewelry and watch brands.
April 2, 2014 -- Updated 1324 GMT (2124 HKT)
Will Xi Jinping's historic visit to the European Union headquarters help the Chinese leader get what he needs from the EU?
March 28, 2014 -- Updated 1328 GMT (2128 HKT)
Binnaz Saktanber says many feel trapped between their brains, telling them to leave Turkey, and hearts, which tell them to stay.
April 1, 2014 -- Updated 1057 GMT (1857 HKT)
"I thought I'd sold it," says Norwegian man who left luxury boat in marina two years -- with keys tied to railings. What happened?
April 2, 2014 -- Updated 1027 GMT (1827 HKT)
The United Kingdom is champagne's biggest export market. CNN's Isa Soares reports on what's driving sales.
March 26, 2014 -- Updated 1151 GMT (1951 HKT)
"Sorry, I don't go south of the river," was once a common refrain from London taxi drivers. Not anymore. South London is booming.
March 21, 2014 -- Updated 1834 GMT (0234 HKT)
The list of Russians targeted by Western sanctions includes people from Vladimir Putin's inner circle -- including his judo sparring partner.
March 25, 2014 -- Updated 1558 GMT (2358 HKT)
Her passion for public speaking and networking have earned Julia Hobsbawm the moniker "queen of networking." What is her secret?
Google Glass is trying to shed its public relations problem of a nerdy image by teaming up with the company behind Ray-Bans and Oakley sunglasses.
March 24, 2014 -- Updated 1337 GMT (2137 HKT)
European leaders are meeting in Brussels to discuss further sanctions against Russia. But they are likely to be cautious. Here is why.
ADVERTISEMENT