Skip to main content

10 ways to improve the travel industry right now

By James Durston and Chuck Thompson, CNN
April 26, 2013 -- Updated 0505 GMT (1305 HKT)
Airline passengers will soon be able to read downloaded material on their smartphones and other portable electronic devices below 10,000 feet, under <a href='http://www.cnn.com/2013/10/31/travel/faa-portable-electronic-devices/index.html'>a new Federal Aviation Administration rule </a>announced Thursday, October 31. Just don't try to connect to the Internet below 10,000 feet or make a phone call at any time in the air. Here are some other fixes that might make travel more pleasant. Airline passengers will soon be able to read downloaded material on their smartphones and other portable electronic devices below 10,000 feet, under a new Federal Aviation Administration rule announced Thursday, October 31. Just don't try to connect to the Internet below 10,000 feet or make a phone call at any time in the air. Here are some other fixes that might make travel more pleasant.
HIDE CAPTION
Ways to make travel better
Round-the-clock hotel check-in
Invent a universal power socket
Bring us the check with the entree
Abolish crazy taxi fares
Offer upgrades whenever possible
Retire the beverage cart from short flights
Just stop talking, please
Eliminate the paper trail
Make booking more transparent
<<
<
1
2
3
4
5
6
7
8
9
10
>
>>
STORY HIGHLIGHTS
  • Listen up, Big Travel! These fixes would make travel more pleasant for us and maybe save you money.
  • Do we really need a napkin every time someone hands us a drink?
  • Let us check into a hotel any time of day.
  • Upgrade the quality of public address systems in airports and on planes.

(CNN) -- Few things are worse for the traveler than nasty surprises.

Yet we keep traveling.

Not simply because we like to travel or because we must travel, but because we accept that the world is an imperfect place and the travel industry an imperfect business that likes, when possible, to get by on the bare minimum.

Nevertheless, there are some fixes that could be implemented quickly and cheaply that would make travel much more pleasant for everyone.

We seek neither the impractical (first-class leather seats in coach), the implausible (teleportation), nor the unrealistic (airport concourses that demand less walking than a breast cancer fund-raiser).

Even better, none of the brainstorms below are protected by patents, licenses or other legal restrictions, so Big Travel can feel free to scoop them up and begin making our lives better right away.

1. Update hotel check-in times

In 1946, the Tote'm convenience-store chain extended its hours from 7 a.m. to 11 p.m., announcing its groundbreaking move by changing its name to 7-Eleven.

In 1974, the company now known as ACCEL/Exchange booted up the world's first 24-hour ATM network.

In 2005, England and Wales ushered in the era of never-ending beer drinking by granting licenses allowing pubs to serve liquor round-the-clock.

Yet as nonstop commerce has created a sleepless planet, hotels remain mired in conventions of the 1800s, when the steam train rolled in and out of town once each afternoon and again the following morning.

With airlines cleaving away from the hub-and-spoke system -- which once rigidly controlled arrival and departure times -- in favor of more or less continuous schedules and red-eye flights, the hotel industry needs to restructure its own arrival and departure policies to reflect modern traffic flow.

Few miseries compare to landing in a city at 6 a.m. only to while away the morning in traveler's purgatory awaiting an "early" 1 p.m. check-in that you had to grovel to get.

The major hotel chain that figures out a way to implement "anytime check-in" on a mass scale will become the new Hilton.

Unless, of course, Hilton gets to it first.

2. Invent a universal plug socket

A few years ago, tech-connected people lived in an era of many too gadgets and not enough laptop sockets, wondering why the hell devices couldn't just share the same plug-ins.

Then someone invented the USB.

The travel industry is suffering from a similar connection problem.

Two thin pins in the United States; two round pins in Europe; three chunky pins in the United Kingdom; three even chunkier pins in India, with some smaller three-pins occasionally used for really old lamps.

There are attempts to paper over this dilemma. But what if you're not lucky enough to be in a business hotel with a full 3x2 foot panel dedicated to a dozen types of plug shapes?

What if you don't want to carry around three different personal plug adaptors that might work, if you're lucky?

China has started to try to solve this problem, with some hotels employing single, all-purpose wall sockets able to accept various shapes and numbers of pins.

Isn't it time everyone started doing the same?

3. Bring us the check

Introducing the future of good service -- the coffeecheck.
Introducing the future of good service -- the coffeecheck.

Introducing the future of good service -- the coffeecheck.

Nothing spoils a meal like being held hostage to an uppity or lackadaisical waiter's notion of when you'll be allowed to leave the restaurant.

Checks should be delivered with the final course, at least for businesses lunches.

4. Abolish institutionalized taxi extortion

One of the enduring mysteries of travel is the shocking percentage of municipalities that allow the first impression of their cities to be an extortionate US$65 cab ride from the airport to downtown.

Does the Mafia run every taxi company in the world?

Is it too much to ask that visitors to major cities be spared from getting fleeced as if they've concluded a losing transaction with a neighborhood bookie as soon as they get to town?

Affordable rides into the city would eliminate a significant amount of the stress and hassle endured by visitors coming to a place for the first time.

If private enterprise can't responsibly accommodate tourists, local legislation should be employed to force them into it.

5. Offer upgrades whenever possible

Airline upgrades are the Bigfoot of the travel world.

People talk of them in hushed tones, with shrugged shoulders, their faces darkened in some corner of a rural tavern as they exchange secrets on how and where you might be able to score one.

Surely this is ridiculous.

We understand the consumer psychology behind premium-level status -- you start giving away your exclusive product and suddenly it's no longer exclusive.

But while most consumer-facing industries like to improve customer experiences whenever possible, the airline industry seems to go out of its way to keep its passengers grumpy and miserable.

The hotel industry is a little better. Taj Hotels has a policy of upgrading to the next level of room or suite if available when you check in.

But for the most part hotels avoid upgrading, too, and we suggest at some cost.

Wouldn't the word-of-mouth and social media praise be worth it from customers grateful for surprise upgrades if they occurred more often?

6. Retire the beverage cart on short flights

How many forests could we save if we abandon the obligatory napkin?
How many forests could we save if we abandon the obligatory napkin?

Responsible for more mashed toes and dislocated elbows than the UFC, these 300-pound chariots of doom present passengers in aisle seats with a constant danger, cost airlines millions and keep us from hitting the head at precisely the moment we most need to.

To shave expenses, airlines have already done away with most food. The next logical step is ending the tiresome drink service that creates more trouble than it's worth.

For flights of two hours or less, hand out bottles of water and sell beer, wine and drinks in the departure lounge. This will save the airlines money and labor and, for customers, eliminate the risk of being sideswiped every five minutes by the polyestered haunch of an exhausted flight attendant horsing a Sisyphun weight up and down the aisle taking drink requests and barking orders -- "Keep your feet in!" "Watch your knees!" -- with all the élan of the guy who sits in the booth and weighs you in at the dump.

7. Just stop talking, please

The first port of call for most vacations -- the airport -- is invariably an unending and un-ignorable procession of barely decipherable Tannoy announcements, most of which are entirely superfluous.

Noise equals stress, so airports should be minimizing it wherever possible, not adding to it.

We know by now to keep our luggage with us at all times, that airports are non-smoking areas and if you have had to call Mrs. Bawdwallah nine times to "proceed immediately to gate number 12," it's safe to say she doesn't care or she isn't able.

And while you're at it, how about upgrading those 1930s-quality public address systems in airports and on planes?

8. Eliminate the paper trail

Why do we need a tissue-thin napkin every time someone on an airplane hands us four ounces of water in a urine-sample cup?

Former American Airlines chairman Robert Crandall once famously saved his company US$40,000 a year by eliminating the olive from salads the airline once served onboard.

A small redwood forest could be recycled from the napkins airlines plow through each year.

9. Make booking more transparent

Good value, if you can find it.
Good value, if you can find it.

You think you've found the deal of a lifetime, till you click "checkout" and the price suddenly doubles due to the airport tax.

Or you spot an airline ad for "US$10 deals" to the other side of the world, but you have to book on exactly the right day and on the right flight to take advantage and they don't mention when that is.

A little transparency from the start would go a long way to making the booking process far better.

10. Give us our phones back

If you can get a 300-ton hunk of iron and aluminum into the sky, surely you can figure out a way for us to use our iPads without it causing a disaster?

ADVERTISEMENT
Part of complete coverage on
July 30, 2014 -- Updated 0556 GMT (1356 HKT)
From Maastricht to Melbourne, these itineraries make bookish travelers look stylish.
July 29, 2014 -- Updated 0858 GMT (1658 HKT)
Good cocktails combine with spectacular views across rivers, cityscapes and oceans at these bird-level drinkeries.
July 24, 2014 -- Updated 1809 GMT (0209 HKT)
A California homeowner's nightmare has become a cautionary tale for those who rent their homes to strangers.
July 21, 2014 -- Updated 0226 GMT (1026 HKT)
Cinema loves portraying the lives of expats. Sometimes it gets it right. Sometimes it casts Nick Nolte as a jungle king.
July 23, 2014 -- Updated 0117 GMT (0917 HKT)
Don't be intimidated, says a local expert. Here's how to do China without the hassles
July 24, 2014 -- Updated 1233 GMT (2033 HKT)
When your city has an unenviable reputation for insulting tourists and fleecing them for every cent, inviting hotel guests to pay what they want could be a risky move.
July 24, 2014 -- Updated 0710 GMT (1510 HKT)
1937 Auto Union V16 Streamliner, Audi Museum, Germany
With factory tours and collections of stunning vintage prototypes, southern Germany is petrolhead paradise.
July 22, 2014 -- Updated 1344 GMT (2144 HKT)
Every tourist destination has a flip side, a season when prices go down and savvy, flexible travelers can score big savings.
July 23, 2014 -- Updated 0711 GMT (1511 HKT)
A Marrakech lamp bazaar
Morocco's Red City is crammed with stunning gardens, shaded souks and steamy bath houses.
July 23, 2014 -- Updated 1652 GMT (0052 HKT)
Santo Stefano Island, Italy
Pristine beaches, unspoiled nature and few tourists -- a stretch on these former penal colonies is no longer a punishment.
July 31, 2014 -- Updated 0749 GMT (1549 HKT)
Life in Joburg can be stressful. Luckily there are some exceedingly non-stressful places close by.
July 21, 2014 -- Updated 0907 GMT (1707 HKT)
Istanbul skyline
CNN's Ivan Watson pays homage to the city he's called home for the past 12 years.
China notches up another superlative achievement as a Nanjing-based artist creates the world's largest and longest anamorphic painting.
July 20, 2014 -- Updated 2002 GMT (0402 HKT)
In what is undoubtedly the world's "coolest" surf video, photographer Chris Burkhard endures freezing temperatures, blizzards and injury to capture Arctic waves and their riders.
July 17, 2014 -- Updated 0339 GMT (1139 HKT)
Few airline routes are as cutthroat as the one that travels between London and New York. It is the world's busiest route and there are few lengths airlines won't go to in the hopes of getting a piece of the action.
ADVERTISEMENT