Skip to main content
Part of complete coverage from

Goodbye, mail carrier; hello, cluster mailboxes

By Bob Greene, CNN Contributor
July 29, 2013 -- Updated 1035 GMT (1835 HKT)
Bob Greene says tough times for U.S. Postal Service may mean the demise of door-to-door mail delivery
Bob Greene says tough times for U.S. Postal Service may mean the demise of door-to-door mail delivery
STORY HIGHLIGHTS
  • Bob Greene: Postal service may kill door-to-door service, switch to 'cluster boxes'
  • He says it's an unpopular idea, but postal service must find ways to save money
  • He says if a personalized service like mail delivery were proposed today, it wouldn't fly
  • Greene: Cluster boxes almost inevitable; postal service is in an unenviable position

Editor's note: CNN Contributor Bob Greene is a bestselling author whose 25 books include "Late Edition: A Love Story"; "When We Get to Surf City: A Journey Through America in Pursuit of Rock and Roll, Friendship, and Dreams"; and "Once Upon a Town: The Miracle of the North Platte Canteen."

(CNN) -- Cluster boxes.

If you haven't heard of them yet, you will soon.

They are about to change something basic about American life: the sight of the mail carrier strolling up to the front door to drop off that day's letters, magazines, bills and advertising fliers.

Door-to-door mail delivery appears to be a luxury that the U.S. Postal Service no longer can afford. It's no secret that the Postal Service is in terrible financial trouble; last year the agency lost $16 billion. No business can afford to go on that way without making dramatic changes.

As CNNMoney's Jennifer Liberto reported from Washington last week, the Postal Service has begun telling communities with new housing developments that mail carriers will not provide doorstep, or even curbside, delivery.

Instead, cluster boxes -- groupings of mailboxes at a centralized point in the community -- will be constructed. Homeowners will be expected to leave their houses and go to the nearest cluster box to pick up their daily mail.

Bob Greene
Bob Greene

And in Congress, Rep. Darrell Issa, R-California, is proposing that door-to-door delivery be done away with not just in new developments, but at existing homes, too. He believes the Postal Service could save $4 billion a year this way.

It's hard to counter the argument that if something drastic isn't done, the Postal Service simply won't be able to operate much longer. With Americans relying more and more on e-mail and text messages, and with bills being routinely paid online, the Postal Service isn't bringing in enough revenue to justify the enormous costs of universal mail delivery.

Postmaster General Patrick Donahoe has been pushing for the elimination of Saturday mail delivery, but congressional resistance made him put the plan on hold. Even though Donahoe says that Saturday delivery is no longer fiscally feasible, members of Congress are reluctant to anger their constituents -- both individuals and businesses -- by letting the plan go through.

If the cluster boxes begin proliferating, though, and people are told that the mail carrier won't be appearing at their doors, you can expect widespread unhappiness and high-decibel frustration.

It's not that people don't understand that the Postal Service is on the ropes. But to declare such a fundamental American tradition -- the arrival of the postal carrier at the front door -- past tense will not go unnoticed or uncontested.

It's hardly wild speculation to predict that people will not relish having to go out into the weather every time they want to retrieve their mail. Some won't trust the security of the group mailboxes, no matter how many assurances they receive. They'll be especially vexed on rainy or snowy days when they make the trip to the cluster boxes, only to find that the carrier hasn't arrived yet. For those accustomed to door-to-door mail service, the act of picking up and sorting through the mail in front of other people may feel less private.

Opinion: No more Saturday visits from Bob

Yet the really noteworthy thing is not what may be ending -- the noteworthy thing is what we have taken on faith for so long. If someone in government, today, were proposing to start the Postal Service from scratch, offering the amenities Americans are accustomed to, he'd be laughed out of the room.

Postal Service launches clothing line
All-volunteer post office thriving

"You're saying that this service of yours would be expected to send uniformed workers to every house and business in America?"

"Yes."

"How would the homeowners and business owners summon these couriers?"

"They wouldn't have to summon them -- the postal workers would be required to just automatically show up."

"How often?"

"Every day but Sunday."

"And then you say that they'd carry the letter anywhere in the country? Door to door?"

"Yes."

"So how much would it cost to take a letter from, say, St. Louis, Missouri, to Kansas City, Missouri?"

"Forty-six cents."

"But how can you possibly do such a thing so cheaply?"

"Some people will complain that it's too expensive."

"All right -- but if it's 46 cents to take a letter from one town in Missouri to another town in Missouri, how much would it cost to carry a letter from, say, New York to San Francisco?"

"Forty-six cents."

"What?"

"It would cost the same, no matter how great the distance."

"That makes no sense at all. What about the cost of fuel? How can you charge the same amount for a letter to go five miles as you charge for it to go 3,000 miles?"

"Because that's what people will insist on."

It does sound impossible, doesn't it? It sounds like a plan so farfetched that it would never get off the ground.

Yet it has been an unquestioned part of the way we've always lived.

We no longer live that way. We expect our information to reach us instantly, on screens and phones and tablets, wherever we may be.

But we expect to receive our mail the old way, too.

It's an unenviable position for the people who run the Postal Service to be in.

See you at the cluster box.

Follow us on Twitter @CNNOpinion.

Join us on Facebook/CNNOpinion.

The opinions expressed in this commentary are solely those of Bob Greene.

ADVERTISEMENT
Part of complete coverage on
October 5, 2013 -- Updated 1609 GMT (0009 HKT)
Ten views on the shutdown, from contributors to CNN Opinion
October 5, 2013 -- Updated 1546 GMT (2346 HKT)
Peggy Drexler says Sinead O'Connor makes good points in her letter to Miley Cyrus, but the manner of delivery matters
October 4, 2013 -- Updated 1956 GMT (0356 HKT)
Sen. Rand Paul says there's no excuse for President Barack Obama to reject any and every attempt at compromise.
October 7, 2013 -- Updated 0406 GMT (1206 HKT)
Amy Stewart says the destruction of hornets' habitats sends them into cities and towns in their search for food
October 4, 2013 -- Updated 2331 GMT (0731 HKT)
John Sutter asks: When will homophobia in the United States start seeming so ridiculous it's laughable?
October 5, 2013 -- Updated 0853 GMT (1653 HKT)
Maurizio Albahari says the Mediterranean chronicle of death cannot end merely as a result of tougher penalties on smugglers, additional resources for search-and-rescue operations, and heightened military surveillance
October 4, 2013 -- Updated 2106 GMT (0506 HKT)
Richard Weinblatt says cops followed a standard of "objective reasonableness" in their split-second reaction to a serious threat, when a woman rammed police barricades near the White House.
October 4, 2013 -- Updated 1130 GMT (1930 HKT)
Ted Galen Carpenter says change of policy should begin with the comprehensive legalization of marijuana.
October 5, 2013 -- Updated 2031 GMT (0431 HKT)
Amardeep Singh: Victims of hate crimes and those convicted of them should work to overcome fear of one another.
October 4, 2013 -- Updated 1044 GMT (1844 HKT)
Meg Urry says a two-week government shutdown could waste $3 million, $5 million, even $8 million of taxpayer investment.
October 3, 2013 -- Updated 1332 GMT (2132 HKT)
Frida Ghitis: Most of the world is mystified by the most powerful country tangled in a web of its own making.
October 3, 2013 -- Updated 1346 GMT (2146 HKT)
Ellen Fitzpatrick and Theda Skocpol say the shutdown is a nearly unprecedented example of a small group using extremist tactics to try to prevent a valid law from taking effect.
October 4, 2013 -- Updated 1911 GMT (0311 HKT)
Danny Cevallos asks, in a potential trial in the driver assault case that pits a young man in a noisy biker rally against a dad in an SUV, can bias be overcome?
October 3, 2013 -- Updated 1410 GMT (2210 HKT)
Ben Cohen and Betty Ahrens say in McCutcheon v. FEC, Supreme Court should keep to the current limit in individual political donation
October 2, 2013 -- Updated 1616 GMT (0016 HKT)
Dean Obeidallah says if you are one of the 10% who think Congress is doing a good job, people in your family need to stage an immediate intervention.
October 2, 2013 -- Updated 1452 GMT (2252 HKT)
Let the two parties fight, but if government isn't providing services, Bob Greene asks, shouldn't taxpayers get a refund?
October 2, 2013 -- Updated 1658 GMT (0058 HKT)
Kevin Sabet says legalization in the U.S. would sweep the causes of drug use under the rug.
September 25, 2013 -- Updated 1359 GMT (2159 HKT)
James Moore says it is time for America to move on to a new generation of leaders.
ADVERTISEMENT