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TECHNICAL HELP
Results help and advice

(CNN) -- The following are tips and advice on how to fully enjoy CNN.com's election results presentation.

Latest results

First, refresh often to get the latest results, either by clicking the Refresh button in your browser or clicking the Refresh button located in the Election Essentials feature at the right of all CNN.com election results pages.

Screen resolution

If the resolution of your computer monitor is set to 800x600, you should change it to at least 1024x768 to view an entire results page in a browser window.

To change the resolution in Windows, click on the Start Menu select Settings and then select Control Panel. In the Control Panel folder, click on Display to open Display Properties. Choose the Settings tab at the top and then use the sliding bar to reset your screen resolutions.

Macintosh users should click on the Apple Menu and select System Preferences. Once the preferences are open, click on Displays under the Hardware section. Once that panel is open, the Display tab has the list of resolutions supported by your monitor. Choose 1024x768 or higher.

Flash 6

To use the Election Essentials bar and view hundreds of maps showing results by county, you must have Flash 6 installed on your computer. If you do not have Flash 6 or higher installed, you will be able to view the election results but will not see the maps or be able to use the Election Essentials bar.

To upgrade Flash or to download the latest version, go to Macromedia's Web site and download the free Flash player.

Macromedia Flash

Browsers

CNN.com's election results pages are designed to work with nearly all Web browsers and are optimized for browsers with the Flash 6 or higher plug-in installed.

Macintosh users can choose from a number of browsers, including Apple's own Safari, Netscape, OmniWeb or three Mozilla variations, including Mozilla, Firefox and Camino.

Netscape | Safari | Mozilla | OmniWeb

ZIP code lookup

The ZIP code lookup feature allows you to follow all the statewide and congressional races in your ZIP code. It uses a browser-based "cookie" to recognize your races and keep them loaded into Election Essentials. However, since it is browser-based, you will have to reset it if you access CNN.com's election results on a different computer.

If you sign up for CNN.com's free Member Services, you can keep track of up to 20 races. Unlike the browser-based "cookie," signing up for Member Services allows us to keep track of your race preferences no matter what computer you are using to view election results.

The ZIP code lookup matches addresses to the current congressional district for the 109th U.S. Congress, which ends January 3, 2007. Due to redistricting, some districts may be different in the November 7 elections, which are being held to choose members of the 110th U.S. Congress.

More help

If you have a question or are experiencing any kind of difficulty with CNN.com's results pages, let us know by sending a comment to CNN.com/Feedback.
 
NOTE
• All Times Eastern Standard
• CNN will broadcast a projected winner only after an extensive review of data from a number of sources. Details about CNN's projection process
• Technical help and advice
• Notes for individual races, by state
• Poll closing times by state and time zone
• The ZIP code lookup matches addresses to the current congressional district for the 109th U.S. Congress, which ends January 3, 2007. Due to redistricting, some districts may be different in the November 7 elections, which are being held to choose members of the 110th U.S. Congress.
 
 
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