• Children cope with loss
• Prayer service: 'We shall not be moved'
• The mighty and the meek
• New York remembers firefighters
• Survivor recounts harrowing escape
• Passengers voted to attack hijackers
• 'Just get out of there'
• Industry, media figures among victims


Contact information

For disaster assistance: Call FEMA 1-800-462-9029, for the hearing impaired 1-800-462-7585

To volunteer or make donations: Call FEMA 1-800-801-8092

The Social Security Administration provides benefits for retirement, disability, families, survivors and bereavement. For more information contact:
  • Your local Social Security office
  • The Social Security's toll-free service at 1-800-772-1213 (voice) or 1-800-325-0778 (TTY)
  • Social Security online at

Victim information

 • Friends and family who wish to check on passengers and flights may call:
    American Airlines, 1-800-245-0999
    United Airlines, 1-800-932-8555

World Trade Center businesses:
 • Morgan Stanley: 1-888-883-4391
 • Fuji Bank: 1-888-537-FUJI (3854)
 • Carr Futures: 1-800-755-7620
 • Cantor Fitzgerald: 1-212-940-8162, 1-212-940-8482, 1-212-940-8492, 1-212-893-6073
 • Lee Hecht Harrison: 1-201-782-3704
 • AON Corporation: 1-866-256-4154
 • Thacher, Proffitt, & Wood: 1-800-698-4567
 • Marsh & McLennan (includes related businesses of Mercer, Guy Carpenter, Seabury & Smith and MMC Enterprise Risk):
 • Fiduciary Trust Co. International: 1-800-632-2350, ext. 22578
 • Dow Jones & Co.: 1-800-530-4504
 • Deutsche Asset Management: 1-800-475-6701 code: 603374
 • Port Authority employees and family members: 973-624-6203
 • Windows of the World Restaurant: Employees of the restaurant can contact H.E.R.E. New York Assistance Fund 321 W. 44th Street, 5th Floor, New York, NY 10036 212-541-4226

 •  Employees, families of employees or families of guests staying at the Marriott Hotel near the World Trade Center should call 1-866-866-9928

Cell phone/pager tracker
 •  24-hour hotline for families of victims to call and provide the number of any cell phone or pager victims might have had with them the morning of the attacks: 1-877-348-8579

New York City emergency personnel
 •  New York City firefighters: 1-718-999-2541
 •  Families of New York police officers: 1-212-741-4626
 • Survivors of firefighters, polices officers and emergency medical technicians killed in the line of duty are eligible for death benefits from the U.S. Justice Department. For more information, call 1-888-744-6513.

Pentagon personnel:
 • Pentagon employees only are asked to check in by calling 1-877-663-6772

Army personnel
 • Army personnel assigned to the Pentagon asked to call 800-984-8523

Air Force
 • Air Force family members can call 800-253-9276. Evacuated Air Force members are being asked to call 800-558-1404.

Justice Department:
 • The Justice Department's Office of Victims of Crime has set up a phone line to provide information to families about victims and about services for survivors and their rights: 1-800-331-0075
 • The Justice Department has also set up a Web site for victims and families at:

 • Blue Cross Blue Shield: 1-866-761-8365
 • Japanese language assistance for relatives is available at or 1-800-527-2611

Emergency response/relief efforts

American Red Cross, information and support:
 • 1-866-get-info

American Red Cross, blood supply:
 • The American Red Cross is in need of blood to replenish the nation's supply. Call 1-800-HELP-NOW to schedule an appointment near where you live.

American Red Cross, cash donations:
 • (800) HELP-NOW

 • or toll free 1-800-486-4357

New York Blood Center, blood supply:
 • The New York Blood Center has also announced a blood emergency for the greater New York/New Jersey metropolitan area. Visit for more information on how to help or call 1-800-933-2566.
 • For more information on helping victims of the U.S. attacks, visit

United Way, donations:
 • The United Way of New York and the New York Community Trust have established a fund to help the victims of the attacks and their families. The September Eleventh Fund will provide immediate support to established emergency assistance agencies. Anyone wishing to contribute may send their donations in care of United Way, 2 Park Ave, New York, New York, 10016 or call: 212-251-4035. Donations are also being accepted on United Way of New York City's Web site:

Feed The Children, donations:
 • Donations are being accepted at Feed The Children

Salvation Army, cash donations:
 • (800) SAL-ARMY

World Vision
 • Donations are being accepted for World Vision's American Relief Fund at the organization's Web site or by calling 1-888-511-6593.


FBI tip Web site:

Department of Justice tip line:
 • 1-866-483-5137

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