(IDG) -- More customers want to pay their bills electronically, according to a study released yesterday by Netroscope Inc., an Internet market research and consulting firm.

MORE COMPUTING INTELLIGENCE

IDG.net home page

Computerworld's home page

Computerworld Year 2000 resource center

Computerworld's online subscription center

According to the study, 96% of the 400 households surveyed are aware of electronic bill presentment and payment, but only 18% are currently paying some of their bills electronically, Netroscope said. Some 27% of the total expect to pay their bills electronically in the next 12 months, while 34% don't plan to pay that way in the foreseeable future, the Santa Clara, Calif.-based firm said.

Customers see these benefits of electronic bill payment: convenience, ease of access, billing information management and retrieval. It also leads to a reduction in delinquency rates, according to the study, called "Electronic Bill Payment and Presentment (EBPP): Real Opportunities and Threats."

RELATED STORIES:

Indiana bank banks on the Web
February 22, 1999
Are consumers going for electronic billing?
January 27, 1999
Online banks need a reality check
January 21, 1999
View bills with a browser, pay with a click
November 9, 1998
Fear of a check-free planet?
October 30, 1998

RELATED IDG.net STORIES:

Banks turn to IT to reclaim most profitable customers
Online banking to skyrocket in '99
Why bank online?
Internet banking: Europeans see pay-offs
Tips for safe, efficient, and money-saving online banking
Web banking fees on the rise
Will you take an e-check? Feds, banks test e-checking

Note: Pages will open in a new browser window
External sites are not endorsed by CNN Interactive.

RELATED SITES:

Netroscope
•Electronic Bill Presentment and Payment (EBPP): Real Market Opportunities and Threats

Note: Pages will open in a new browser window
External sites are not endorsed by CNN Interactive.

LATEST HEADLINES:

Back to the top