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CNN Today

Internet Can Provide Possible Solutions to Holiday Travel Woes

Aired December 29, 2000 - 4:55 p.m. ET

THIS IS A RUSH TRANSCRIPT. THIS COPY MAY NOT BE IN ITS FINAL FORM AND MAY BE UPDATED.

LOU WATERS, CNN ANCHOR: On this wintry holiday weekend, it seems that patient is likely to be more a virtue than ever. With the latest on travel delays and possible solutions around your weekend schedule, Ann Kellan, who's been scanning the Internet.

Ann, what do you got?

ANN KELLAN, CNN CORRESPONDENT: Well, I want to have a hats-off to Northwest Airlines, who's taking the Internet seriously and getting the word out to its passengers about what's going on. They leave their page with the winter weather affecting travel. If you click on the full story, you see that they are actually offering a waiver to people, a weather waiver.

If they're traveling Thursday, today and tomorrow, they can delay their travel plans until January 7th. And they also tell you to call the airline, check on flights, obviously, before you go pick somebody up. But more importantly, if you are planning to travel, you should call the airlines and tell them how they can get in touch with you, because if there are any changes, there is a chance that the airline might call and page you and here at Northwest Airlines, they have a form that you can fill out right to the Internet, give your e-mail address and your pager and they may notify you if they know of a cancellation or a delay.

Now, there are other places on the Internet you can go if you're checking travel. This one is flight tracker at trip.com. You click on the flight tracker and you can see the progress a flight. This one is heading to Philadelphia. Hopefully, it's going to make it there all right. So, far it's doing OK. You can see sort of this -- you can see it in the corner here.

Another good site we found was the FAA, fly.faa.gov. This will give you sort of a big picture of what's going on around the country. You can click, let's say, on Chicago and find out. We are talking about delays and a lot of delays. Three hours, seven-hour delays. So, if you were going to plan on traveling and you might want to think if you're traveling in this area, whether you really want to make the trip.

Another place, obviously, is to check the specific airlines themselves. Here we see a flight going out of Chicago to St. Louis where all of the snow is hitting and that flight was canceled. So, you would have saved a trip. So, the key thing, the Internet is a key part. I know the lines -- the phone lines get full. So, go to the Internet to find out about your flight -- Lou.

WATERS: All right, CNN's Ann Kellan down at interactive. It looks like this Internet thing is going to come in quite handy.

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