The fee to check in Kurt Low's dog is $100 on American Airlines -- at least according to its Web site. But on his return flight, an agent insists he pay $80 more to transport his pet. He pays the fee, but then asks the airline for a refund. Two denials later, is Low out of luck?
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In the past nine months, passengers have been kicked off airplanes or detained at airports for uncontrolled coughing, joking about hijacking, breast-feeding a baby, kissing and other amorous activities, cursing at flight attendants who denied them alcohol, failing to get a screaming child buckled in for takeoff, and carrying a sippy cup of water.
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When Delta Air Lines cancels the return portion of Sara Grimm's Puerto Rico getaway, Travelocity's fix is to refund her first vacation package and then ask her to book a completely new one. She does, but weeks later, there's no sign of the money she spent on the first trip. Should Grimm dispute the charges with her credit card -- or is there a better way?
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