CNN.com
 MAIN PAGE
 WORLD
 U.S.
 LOCAL
 POLITICS
 WEATHER
 BUSINESS
 SPORTS
 TECHNOLOGY
 SPACE
 HEALTH
 ENTERTAINMENT
 BOOKS
* TRAVEL
   news
   destinations
   pursuits
   city guides
   driving directions
   essentials
   ski report
   book your trip
   CNNfn TravelCenter
 FOOD
 ARTS & STYLE
 NATURE
 IN-DEPTH
 ANALYSIS
 myCNN

 Headline News brief
 news quiz
 daily almanac

  MULTIMEDIA:
 video
 video archive
 audio
 multimedia showcase
 more services

  E-MAIL:
Subscribe to one of our news e-mail lists.
Enter your address:
Or:
Get a free e-mail account

 DISCUSSION:
 message boards
 chat
 feedback

  CNN WEB SITES:
CNN Websites
 AsiaNow
 En Español
 Em Português
 Svenska
 Norge
 Danmark
 Italian

 FASTER ACCESS:
 europe
 japan

 TIME INC. SITES:
 CNN NETWORKS:
Networks image
 more networks
 transcripts

 SITE INFO:
 help
 contents
 search
 ad info
 jobs

 WEB SERVICES:

Essentials


Ticket

Tips for flyers

The ins and outs of non-refundable airline tickets

October 6, 1998
Web posted at: 11:57 a.m. EDT (1157 GMT)

(CNN) -- If you get a deal on airfare, you can be fairly certain you're getting a "non-refundable" ticket. But that doesn't mean it will have no value if your travel plans change.

Travelers are often confused by what "non-refundable" means when it comes to airline tickets.

In general, it means that you won't get any money back if you cancel or change your flight. However, most airlines will allow flyers to apply the face value of the canceled ticket toward the purchase of a new ticket. In those cases, a penalty of $50 or $75 usually is charged.

Some restrictions apply (of course)

Some restrictions apply to how ticket credit can be used.

For example, American Airlines requires the new ticket to have the same routing as the original.

"In other words, if the ticket was from Dallas to Los Angeles, you would have to be flying from Dallas to Los Angeles," said American spokesman Bill Dreslin.

In addition, non-refundable tickets are non-transferable, which means new tickets must be issued in the same name as that which appears on the canceled ticket.

Deadlines for using ticket credits

Airlines also set deadlines for using ticket credits, usually up to one year. Savvy travelers can find ways to extend a ticket's life.

"Go ahead and make another reservation, get ticketed and then change it again," said Chris McGinnis, CNN business travel consultant. "However, you're going to lose another $75, so it depends on how much you've spent for that ticket."

The only way to avoid the restrictions is to buy a fully refundable ticket, usually available for a "non-restricted" full fare.

"A full coach, or 'y' fare ticket, is considered fully refundable, which means you'll pay $800 to fly from Atlanta to Miami and back, but if you want to make a change outbound or coming back, you're going to get all your money back," McGinnis said.

CNN Travel Correspondent Stephanie Oswald contributed to this report.



Related Resources:

Related stories:
Latest Headlines

Today on CNN

Related sites:

Note: Pages will open in a new browser window

External sites are not endorsed by CNN Interactive.

SEARCH CNN.com
Enter keyword(s)   go    help

Back to the top
© 2000 Cable News Network. All Rights Reserved.
Terms under which this service is provided to you.
Read our privacy guidelines.