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Thursday, March 29, 2007
Alitalia responds ...
The response from Alitalia to my shower incident ... "We are deeply sorry for what happened at the JFK lounge. We are committed to widening and improving the range of services for our customers and we are also working to avoid similar events happening again. "
Hi Richard, at least you got an apology but I am not impressed by the response from Alitalia! It is not concrete enough, a clear statement as to how they would rectify the situation as well as how they intend to make sure there are better emergency procedures in place would have been appropriate.
Sounds a little lame to me. Did they not offer you any type of compensation?
That sounds nothing but a canned response. Is that all? Didn't Alitalia offer any compensation/ consolation?
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CNN International anchor Richard Quest shares his thoughts and opinions on the world of business travel. Business Traveller ARCHIVE
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