Edition: U.S. | Arabic | Set Pref
Thursday, March 29, 2007
Alitalia responds ...
The response from Alitalia to my shower incident ... "We are deeply sorry for what happened at the JFK lounge. We are committed to widening and improving the range of services for our customers and we are also working to avoid similar events happening again. "
Hi Richard, at least you got an apology but I am not impressed by the response from Alitalia! It is not concrete enough, a clear statement as to how they would rectify the situation as well as how they intend to make sure there are better emergency procedures in place would have been appropriate.
Sounds a little lame to me. Did they not offer you any type of compensation?
That sounds nothing but a canned response. Is that all? Didn't Alitalia offer any compensation/ consolation?
ABOUT THIS BLOG
CNN International anchor Richard Quest shares his thoughts and opinions on the world of business travel.
Business Traveller
QUEST'S BEST
ABTN
Fare Compare
Flying Fish
Flyer Talk
All CNN.com Blogs
SUBSCRIBE
CNN Comment Policy: CNN encourages you to add a comment to this discussion. You may not post any unlawful, threatening, libelous, defamatory, obscene, pornographic or other material that would violate the law. Please note that CNN makes reasonable efforts to review all comments prior to posting and CNN may edit comments for clarity or to keep out questionable or off-topic material. All comments should be relevant to the post and remain respectful of other authors and commenters. By submitting your comment, you hereby give CNN the right, but not the obligation, to post, air, edit, exhibit, telecast, cablecast, webcast, re-use, publish, reproduce, use, license, print, distribute or otherwise use your comment(s) and accompanying personal identifying information via all forms of media now known or hereafter devised, worldwide, in perpetuity. CNN Privacy Statement.
Home  |  Asia  |  Europe  |  U.S.  |  World  |  World Business  |  Technology  |  Entertainment  |  World Sport  |  Travel
Podcasts  |  Blogs  |  CNN Mobile  |  RSS Feeds  |  Email Alerts  |  CNN Radio  |  CNNAvantGo  |  Site Map
© 2008 Cable News Network. A Time Warner Company. All Rights Reserved.