This blog is being written from the departure lounge at London Stansted Airport where my easyJet flight to Munich has been delayed by two hours – our 08:05 is now not expected to leave before 10:00. Why am I flying EZ instead of BA or LH out of Heathrow? Simple - it was cheap. The legacy carriers wanted £300-400 for a day trip return ticket booked close in date….EasyJet only charged £180. I am regretting my decision.
The delay has just about destroyed my day filming trip in Munich. There is no-one from EasyJet on the airside of check-in to help with re-booking of flights, questions about cancellations, or indeed any question from EasyJet. You just get referred to a telephone.
If I want to call them up to discuss my options it’s a premium priced call at £1 ($2 per minute). Or I have to log in to the internet and pay another £10 for the wi-fi privilege.
This early morning departure from London to Munich is probably the closest this airline comes to a business flight. Looking around me, most of the passengers are suited and going on business and feeling as disgruntled as myself. If EasyJet wishes to cultivate the business passenger it is going to have to do more in terms of its airport service than this!
We know that some low cost carriers are a truly horrible experience, and I won’t subject myself or my staff to their rudeness, but EasyJet has never been in this category.
Since low cost carriers are now the dominant force in European aviation and an increasing part of business travel, they should recognise that those of us taking off on business need better support, help and advice when things go wrong. The low-cost airline that gets this truly right will beat the cheapest option every single time!
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