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Frequently Asked Questions about CNN.com


CNN.COM FAQ:

How does CNN.com protect my privacy?
To protect your privacy, we provide a notice explaining our online information practices and the choices you can make about the way information is collected and used at CNN.com.

Where can I search through stories posted on the Web site?
CNN provides a variety of resources for you to track information more effectively. To explore all articles posted to the Web site, enter a search term at the top of each page. Choose either the Web to search the Internet or CNN.com to search our site.

Click on CNN.com's search help for tips for locating a news item.

Click on CNN.com's online transcript library for free transcripts of live programming or for the purchase of a tape or transcript.


How do I locate a story that I do not see posted?
Due to CNN's wide range of coverage, it is not possible to follow up on all news items. If you know where an event took place, visit the U.S. page and look for local links from our affiliates. These links to local news pages may provide more in-depth coverage. If the article you are looking for was featured on the television news crawl, the roundup of headlines that appears at the bottom of TV screens, then you may want to search The Associated Press Web site .

Can I submit a research request if I am unable to find the information I am looking for?
If you have a comment for CNN, visit the CNN.com feedback page. If you need to submit a research request to CNN's public information department, click here.

Does CNN have any email newsletter services?

Yes, CNN provides breaking news e-mail alerts. Be the first to know with an e-mail alert from CNN.com every time breaking news occurs. Click here to sign up.

CNN also provides "American Morning" QuickNews. Wake up with the latest news, including business, sports and entertainment, plus local weather and special features delivered to your inbox. Click here to sign up.

CNN also provides additional e-mail services. Follow the news that matters to you with CNN.com's personalized news tracking service, Your E-mail Alerts. Select topics and interests, such as people, locations, places and issues. CNN.com will send an e-mail alert free of charge each time an article is published that matches the subjects you have created or selected. Click here to sign up.


Does CNN deliver news to mobile devices?
Yes, the CNNtoGO service provides news on mobile phones. Get up-to-the-minute information with color photos from CNN. Click here for more.

Does CNN.com provide technical support?
CNN.com does not provide personal technical support. If you are unable to find a solution to your problem in the links provided, you may want to check with your computer manufacture or Internet service provider.

How do I make CNN.com my home page?
If you are using Internet Explorer:
To make CNN.com your home page:

• Open the CNN home page http://www.cnn.com/ using Microsoft Internet Explorer.
• Click on Tools, then choose Internet Options.
• Click the General tab.
• In the Homepage area, click the 'Use Current' button. This automatically makes CNN your homepage. To restore your original homepage, click Use Default.

If you are using Netscape Navigator:

• Open the CNN home page http://www.cnn.com/ in Netscape.
• Choose Edit from the menu bar and then choose Preferences.
• On the left side of the window for Preferences, there are several categories to choose from. Select Navigator.
• Under the subheading "Navigator starts with," choose Home page.
• In the same window under the Home page option, select Use Current Page, and then click OK.


How do I add CNN.com to my list of favorites?
If you are using Internet Explorer:
• Open the CNN home page http://www.cnn.com/ on Internet Explorer and click on Favorites.
• Click on "Add to favorites". A window will open confirming that Internet Explorer will add this page to your Favorites list and confirm the name of the page.
• Click OK to continue.
• You may also file CNN within a folder in your list of Favorites.
• Click Create In to file the page in an existing folder or click New Folder to add another folder to your list.

If you are using Netscape Navigator:
• Open the CNN.com home page http://www.cnn.com/ in Netscape.
• Click Bookmarks (on the upper left of the page, find Bookmarks next to the Location and URL).
• Choose Add Bookmark to automatically add CNN to your list of bookmarked web sites.
• Choose File Bookmark to file your CNN bookmark in a separate folder.
• Bookmarks can also be found under the Window option on your menu bar.


What is a plug-in?
CNN.com takes advantage of several technologies which require special browser enhancements called plug-ins. Plug-ins are necessary to receive features such as streaming video, streaming audio and 360 degree pictures. Below is a complete list of the plug-ins used on the site and links to where you can download them.

Macromedia Flash: Flash allows you to experience animation and entertainment on the web in a bandwidth friendly manner.

Macromedia Shockwave: Like Flash, Macromedia Shockwave gives you fully interactive multimedia, clickable and dynamic animations, graphics, text, and audio from directly within your web browser.

Quicktime: QuickTime is the multi-platform industry-standard multimedia architecture used by software tool vendors and content creators to create and deliver synchronized graphics, sound, video, text and music.

Windows Media Player:

Real Player: RealPlayer plays live and on-demand RealAudio and RealVideo. This plugin will allow you to listen to or watch CNN programming as it streams to the player. You don't have to download the entire file to your desktop before using it.

IPIX: IPIX is an interactive, spherical image, offering users a complete field of view, from earth to sky, floor to ceiling, horizon to horizon.

The Cult3D Viewer: A plug-in that allows users to view Cult3D objects on the Web, in Microsoft Office applications, and Adobe Acrobat(.pdf) files.


CNN.com does not appear to be updating -- the timestamp is out of date.
If you are using Internet Explorer:
Press the shift key and click the Refresh button at the same time to force your browser window to refresh.

To force your browser to refresh everytime a page loads:

• In Microsoft Internet Explorer, click on Tools, then choose Internet Options.
• Click the General tab.
• Click on the Settings button. Under "Check for new versions of stored pages" click the option for "Every visit to the page" then click OK twice.

If you are using Netscape Navigator:
Press the shift key and click the Reload button at the same time to force your browser window to refresh.

To force your browser to refresh everytime a page loads:

• Choose Edit from the menu bar and then choose Preferences.
• On the left side of the window for Preferences, there are several categories to choose from. Under the category Advanced, select the option Cache.
• Change the Disk cache amount to 0, and click the option for "Every time" then click OK.



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