Watch CNNgo – FAQ
Frequently Asked Questions about CNNgo

Thank you for your interest in CNNgo.

•  What is CNNgo?
•  Is live CNN programming available on CNNgo?
•  Can I go back to an earlier program if I missed it?
•  Can I see CNN On Demand Shows?
•  Does CNNgo cost extra?
•  Is a subscription required?
•  Where can CNNgo be viewed?
•  How will I know what programs are on or scheduled?
•  Recommended Minimum System Configuration
•  EXPLORING CNNgo
•  CNNgo Shows
•  How do I see what is currently on air?
•  How can I rewind when watching the on air program or earlier program?
•  How do I know what show I am watching?
•  How do I know if I am watching the live broadcast or an earlier show or video?
•  What is related coverage?
•  How do I view Related Coverage without missing the program I am watching?
•  How do I share content I find interesting with my friends?

Watch CNNgo – FAQ

OVERVIEW

What is CNNgo?
CNNgo is a revolutionary news-watching experience that brings together the live broadcast with unprecedented features:
  • Control the way you get your news and catch-up on the stories you‘ve missed
  • View CNN coverage from today
  • Go deeper and learn more about the stories that interest you with related images, articles, videos and social commentary
  • Enjoy our most popular content On Demand Shows

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Is live CNN programming available on CNNgo?
Yes, live programming is available simultaneously on CNNgo as it airs on the CNN On Air live television channel.

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Can I go back to an earlier program if I missed it?
Yes, programming from earlier today is accessible by clicking on the Schedule button. The Schedule panel provides access to the last nine shows as well as information for upcoming shows.

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Can I see CNN On Demand Shows?
Yes, ‘Shows’ section in the CNNgo application provides access to featured on demand shows like our award-winning series and specials, at no cost to users who already have a TV subscription that includes CNN.

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Does CNNgo cost extra?
No, CNNgo, including all of the programs and on demand shows are available as part of the CNNgo experience that come with your TV subscription. Click "Watch Live TV" on CNN.com or tap "go live" on your CNN iPad app, then sign in with your TV service provider user name and password to enter the CNNgo experience. There is no additional cost for stories or shows you select to watch.

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Is a subscription required?
A TV service subscription is required.If you do not see your TV service provider listed when signing in, please contact your TV service provider to find out how you can get access to CNNgo. No additional subscription or membership to CNN.com is required.

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Where can CNNgo be viewed?
CNNgo experience can be accessed by any of the following options:

On iPad:
  1. On the CNN iPad App, tap the on air show tile to enter CNNgo. Select your TV service provider and sign in with your user name and password from your TV service provider if prompted.or
  2. On the CNN iPad App, tap 'go live' at the upper right corner. Select the CNN Live TV channel to view. Select your TV service provider and sign in with your user name and password from your TV service provider if prompted.
On the Computer:
  1. On CNN.com, click ‘Watch Live TV’ to watch the current On Air show. Select your TV Service Provider and provide your user name and password if prompted.
  2. On CNN.com, click ‘TV’ then click ‘CNNgo’ to view. Select your TV service provider and provide sign in credentials if prompted.
  3. Go directly to https://go.cnn.com/
On AppleTV:
The CNNgo app on AppleTV provides access to free video clips out-of-the-box. To experience live programming and on demand shows, follow these steps:
  1. Navigate to the CNNgo app on AppleTV.
  2. Select "Settings" tab/
  3. Select "Activate" and note the activation code displayed.
  4. On your computer, open a web browser window and go to: //www.cnn.com/activate.
  5. Enter the activation code from step 4) and click "Continue to Verify".
  6. Select your TV service provider and enter your username and password.
  7. After you have successfully signed in with your TV service provider credentials on the web browser, AppleTV will return to the "Settings" page. Press "Menu" to start watching live CNN and other shows in the CNNgo app. NOTE: This one time process can take a few minutes to complete.

How will I know what programs are on or scheduled?

CNN’s full schedule is updated daily at: https://www.cnn.com/tv/schedule/cnn.

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GETTING STARTED

Recommended Minimum System Configuration

When accessing CNNgo application, make sure you are using up to date technology.

OS Processor Memory Browsers
Win 7 or Higher 64-bit Intel i5 4 GB
•Internet Explorer 10/11
•Latest Version Chrome
•Latest Version Firefox
•Latest Version Edge
Mac OS 10.7 or Higher 1.7 GHz Intel Core i5 4 GB
•Latest Version Chrome
•Latest Version Firefox
•Latest Version Safari
*NOTE: 3rd party cookies are required for CNNgo application to load properly.

Web Browser Recommendation:
• CNNgo on the web requires 3rd party cookies to be enabled. If you have trouble loading the app, see detailed troubleshooting instructions for more information.
• CNNgo requires the browser not be set to Incognito Mode or Private Browsing

Minimum Network Speed:
• Network Speed: 5 MB

Minimum Adobe Flash Version:
• Download latest version of Adobe Flash Player
• Check your Flash Player version here.

ON IPAD

Minimum iPad Configuration:
OS: iOS 8+ 

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EXPLORING CNNgo
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CNNgo Shows
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How do I see what is currently On Air?
When entering the CNNgo application, the CNN Broadcast will automatically play the on air program that is on TV. If you are watching a previously aired show, or on a different section of the application, click the ‘Go Live’ button to join the live broadcast.

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How can I rewind when watching the on air program or earlier program?
You can access the video controls by rolling the mouse over the video player area (computer) or tapping the video player area (tablet). Using the video controls, you can play or pause the video. Different stories in the show are also segmented in the video progress bar. You can access previous stories by clicking on the story segments in the video controls or by clicking on the Schedule button to browse earlier shows.

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How do I know what show I am watching?
The name of the show you are watching is displayed immediately below the video area.

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How do I know if I am watching the live broadcast or an earlier show or video?
The live indicator is located below the show and story title. When you are watching the live broadcast, the live indicator will read ‘Live.’ When you are watching an earlier show or video, the live indicator will read ‘Go Live.’ You can click on the ‘Go Live’ to join the live broadcast and watch the on air program. The live indicator is located below the video player. When you are watching the live broadcast, the live indicator will read ‘Live.’ When you are watching an earlier show or an on demand show, the live indicator will read ‘Now Playing’, and a ‘Go Live’ button will be displayed. You can click on the ‘Go Live’ button to join the live broadcast and watch the on air program.

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What is related coverage?
The CNN editorial team provides more content to CNN viewers by carefully selecting relevant articles and other related information about the story you are watching and presenting them in the Related Coverage area below the video. Click on each item to view expanded articles, photos, tweets, videos, etc.

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How do I view Related Coverage without missing the program I am watching?
You can click on Related Coverage items and the CNN Broadcast will continue to play so that you can learn more about the news story you are interested in without missing part of the show. When Related Coverage includes video, the live broadcast will pause while you watch Related Coverage video so you don't miss anything.

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How do I share content I find interesting with my friends?
You can share any Related Coverage item (articles, photos, videos, galleries) by clicking on the sharing button. CNNgo sharing options include: Facebook, Twitter, Google+, LinkedIn and Email. More sharing options will be added in future updates.

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Check back with us for updates to CNNgo. Thanks for viewing.

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