Occasionally, users may experience issues upgrading CNN Pipeline due to their computer settings. We’ve made it easy for you to get around any configuration issues by following these steps!

If you’ve experienced an issue, we recommend a full uninstall of the previous version, followed by a clean reinstall of CNN Pipeline.

1. To uninstall the previous version, make sure that the CNN Pipeline Alerter is closed. Right click on the CNN Pipeline Alerter icon in your taskbar, if present (lower right menu bar), and select Exit.
2. Go under Start > Control Panel > Add or Remove Programs. Select the CNN Pipeline program and click Change/Remove. This will uninstall the previous version.
3. Clear your browser cache. In most browsers, clicking Tools > Internet Options > Delete Files will work. For more information, see here
4. Reboot your computer
5. Install CNN Pipeline 1.5 by clicking here (you may wish to bookmark this page)

If you continue to experience upgrade issues, please contact CNN Pipeline Support!

Windows
• Microsoft Windows®: 2000 with WMP9+ or XP with service pack 2
• Microsoft Internet Explorer 6/7 or Firefox 1.0/1.5/2.0
• Windows Media Player 9+
• 256 megabytes (MB) of RAM - 512 MB recommended
• Broadband Internet connection or access to a high-speed network
• Super VGA (800 x 600) or higher resolution
• 16-bit sound card
• Speakers/headphones

Yes! Click here to check out the CNN Pipeline Web player.

CNN Pipeline, providing fast access to extensive high-quality content, requires a high-speed Internet connection for optimal user experience. Broadband connections include cable Internet, DSL, ADSL, SDSL, T1, Fractional T1's, T3, some satellite Internet connections, and OC3+. Please note that DSL light and wireless connections may experience slower loading if bandwidth is unavailable for Pipeline use. CNN does not recommend using dial-up or other low bandwidth connections to access premium content. If you have questions about your bandwidth capacity, please contact your Internet Service Provider for details.

The CNN Pipeline downloadable player requires approximately 750Kbps of bandwidth for operation, though this number varies based on individual usage.

The Web Player requires approximately 450Kbps of bandwidth for operation, though this number varies based on individual usage.

No. The player automatically controls thresholds.

Yes. Windows Media Player is required to utilize the CNN Pipeline Web Player. The Pipeline Video Web Player is optimized for Windows Media Player version 9 and above. To check your version, open the player, select "Help," and then "About" from the top toolbar.

Mac users may watch video using version 9 for Mac OS X and our Web Player.

For optimal performance we recommend that you download the latest player. The latest Windows Media Player can be obtained from the Microsoft Download Center.

You can also upgrade to the most recent version of Windows Media Player at any time. Open the Windows Media Player application and select "Check for Players Updates…" from the Help menu. (Mac users: select "Check for Player Upgrade" from the Help menu.)

The CNN Pipeline Web Player is optimized for Windows Media Player version 9 and above.
To check your version, open the player, select "Help," and then "About" from the top toolbar.

The latest Windows Media Player can be obtained from the Microsoft Download Center.

Users of Norton Personal Firewall or other similar programs may receive this message if the program CNN.VideoNet.App.exe is set to "Block all" when attempting to launch the Pipeline Player from your desktop. Please follow these steps to resolve the issue:

Open Norton Personal Firewall. Under "Status & Settings," select "Personal Firewall" and click "Configure." Select the "Programs" tab. Under "Manual Program Control," select "CNN.VideoNet.Alerter.exe" and set the "Internet Access" to "Permit All." Next, select "CNN.VideoNet.App.exe" and set the "Internet Access" to "All."

Click "OK" and close the program. When you re-launch the CNN Pipeline Player, the issue should be resolved.

If you encounter any situation where the Pipeline Installer is halted during the installation process, you may be unable to complete installation simply by resuming the program. First, you should retry the installation by saving the file from the download page, closing all other applications, and launching from your computer. If this does not work, uninstall the Pipeline Player through Add/Remove Programs, reboot the computer, and try to run the installation file from the download site.

If you receive the error message "1607," please visit Consumer Central for additional support information.

If you receive the error message "not a valid Win32 application," you will need to clear your browser cache in order to download the latest version. If this does not resolve your issue, uninstall the Pipeline Player through Add/Remove Programs, and retry the installation from the download page.

If you are still having this issue, please log a technical support request.

The Pipeline Player needs to be installed on the account where you intend to use it. It cannot be installed under one user account and then run using another user account. You need administrative privileges to install Pipeline because there are several prerequisites which require this (windows media player, internet explorer, .NET, WS SP3).

Once a user has successfully installed pipeline, they do not require administrative privileges to run the application. They can run as long as they have access to their own registry HKEY_CURRENT_USER... and their own profile directory C:\Documents and Settings...\[username]. Most "normal" user privileges are set to allow this, unless your IT department has placed further restrictions on user access rights. If this is the case, you may want to use the CNN Pipeline Web Player instead.

No matter which CNN Pipeline player you choose, Pipeline puts you in control of the news. You can watch up to four news streams at once, changing streams with just one click. Additionally, CNN Pipeline offers commercial free access to video content on-demand, including CNN.com's free video, with multiple features for convenient searching and browsing. Our video archive, not available through the Free Video Player, gives you unlimited access to CNN's online video library. In the downloadable player, the "Watch and Work" feature allows you to minimize the player on your desktop. For the news that matters to you in a format that fits your lifestyle; CNN Pipeline - Ride Your World!

For detailed information, please review our side-by-side comparison!

The most common cause of a pause or stop is Internet traffic congestion. There is a limit to the amount of information able to pass through your Internet connection, and if you exceed this, the player will "buffer" the data until it can pass. If this problem persists, try closing the player, and then re-launch it from any video link on CNN.com.

Poor audio can result from multiple sources. Internet traffic congestion is the most common cause of pauses or stops, though high CPU usage on your computer or low speed connections can also result in similar issues. If the audio problem appears to be a result of Internet traffic congestion, try closing the player, and then re-launch it from any video link on CNN.com. If high CPU usage is causing interruptions to Pipeline audio, try closing any programs that you are not using and re-launching the player. Finally, check to ensure that your connection is fast enough to support the Pipeline Player by reviewing our Bandwidth Requirements.

Receiving no audio transmission is generally an indicator that your speakers or system volume have been muted. Make sure that your audio is enabled and that both your system volume and Windows Media Player volume have the "mute" function disabled.

A firewall is software designed to be your first line of defense to prevent hackers and other unauthorized users from accessing your computer and files. If you believe that your personal firewall is blocking transmission, please review the information below to allow CNN.com video to stream.

If you have another brand of firewall, adjust any of the above settings per its control interface. Pay particular attention to any Ad Blocking settings, or turn off third-party Ad Blocking software if you have any running. If you don't have a firewall, or if you can't access CNN video after adjusting your firewall, please see instructions for clearing your cache.

Some corporate networks and Internet Service Providers block video transmissions by use of a Firewall. If you cannot see video clips (even though your system meets the system requirements noted above), you may want to contact your Internet Service Provider or network administrator to see whether a security firewall is blocking video transmission.

This can be the result of several scenarios. If you were able to use the CNN Free Video Player, It is likely that you already meet technical requirements to access CNN Pipeline Video.

In some events, an application error may be causing the problem. Try closing the player, and then reopen it via any video link on CNN.com. If restarting the Pipeline player does not resolve the issue, please ensure that you are using the latest version by visiting our download page. If you continue to receive this error, you may need to reinstall the Pipeline Player by visiting our Member Center.

Additionally, your Internet Service Provider could be experiencing problems with its servers. If you cannot view other pages on the Internet, and if the problem persists, you should contact your Internet Service Provider for assistance. If you work within a secure network or behind a firewall, please review the FAQs on Internet Firewalls and Secure Networks to ensure that either is not causing the issue.

However, if you can access the player on another machine or other people can view it, it may be a problem with your browser cache.

To clear your browser cache on a Microsoft Windows PC:

In Microsoft Internet Explorer:
• Click on Tools, then choose Internet Options.
• Click the General tab.
• Click the Delete Files button.
• On the Delete Files dialogue box click the OK button. Selecting "Delete all offline content" is optional.
• To close the Internet Options box, click OK (it may take a minute or more to clear the cache.)

In Netscape Navigator:
• Click on Tools, then choose Internet Options.
• Click the General tab.
• Click the Delete Files button.
• On the Delete Files dialogue box click the OK button. Selecting "Delete all offline content" is optional.
• To close the Internet Options box, click OK (it may take a minute or more to clear the cache.)

In Netscape Navigator 7:
• Choose Preferences from the Edit menu.
• Double click on the category Advanced, then select Cache.
• Click the Clear Cache button, then select OK to close.

In Firefox/Netscape Navigator 8:
• Choose Options from the Tools menu.
• Click the Privacy icon, then select Cache.
• To close the Options window click OK.

To clear your browser cache on a Mac:

In Safari:
• Choose Empty Cache from the Safari menu, then click Empty.

In Firefox:
• Choose Preferences from the Firefox menu, then select the privacy icon.
• Click the Clear button within the Cache section.
• Click OK to exit.
If this does not resolve your issue, please log a technical support request through our feedback form.

Home users should be able to access content without changing these configurations. If you are attempting to access Pipeline via a company network, you may occasionally find that the proxy settings have been set to prevent external streaming sources from occurring. Contact your IT department for additional information and support.

A browser cookie is a small text file placed on your computer by a Web site you visited. Some Web sites, like CNN.com, use browser cookies to recognize repeat users. This helps repeat users bypass login or registration pages and allows CNN to track user behavior across all the CNN sites.

Cookies are not programs. They cannot damage your system or files. Generally, cookies work by assigning a unique number to each user that has no meaning outside the site that placed the cookie. In other words, you are not identified personally; we only track number randomly assigned to you.

Some of our advertisers use cookies as well. They collect click-thru data on the advertisements to gauge how well individual advertising campaigns work.

If you do not want information collected in this way, most browsers have a simple procedure allowing you to accept or deny cookies on a case-by-case basis. This feature is usually located in the "Options" or "Preferences" menu of your browser.

However, cookies are necessary to use certain features (e.g., customized delivery of information) that require registration. To learn more about cookies and your privacy rights, read CNN's Privacy Statement.

If you used Firefox to download the CNN Pipeline Set-Up application, Firefox will download the setup file in a temporary directory, most likely your desktop. Once the download is complete, double-click the Setup file to install the CNN Pipeline application.

The error message "network error" is displayed when Pipeline is unable to reach the authentication service, which provides verification of your login and password. This can occasionally be the result of the Pipeline server experiencing unusually high traffic, but is generally caused by faulty network connections at the user level. Try closing the Pipeline Player, restarting your Internet connection, and logging back on to the system. If this does not resolve your issue, please log a technical support request through our feedback form.

The "system error" message is displayed when the Pipeline application experiences a problem and must terminate the application. If restarting the Pipeline player does not resolve the issue, please ensure that you are using the latest version by visiting our download page in the Member Center. If you continue to receive this error, you may need to reinstall the Pipeline Player by visiting our Member Center. If this does not resolve your issue, please log a technical support request through our feedback form.

The error message "video unable to play" or display message "video unavailable" generally indicates that the Pipeline application is unable to reach or play the video on CNN's server. This could simply indicate the end of a stream or that the video is no longer available. Please select another video to continue your viewing. If this does not resolve your issue, please log a technical support request through our support form.

Also note that users of Norton Personal Firewall or other similar programs may receive this message if the program CNN.VideoNet.App.exe is set to "Block all" when attempting to view video streams in the CNN Pipeline Player. Please follow these steps to resolve the issue:

Open Norton Personal Firewall. Under "Status & Settings," select "Personal Firewall" and click "Configure." Select the "Programs" tab. Under "Manual Program Control," select "CNN.VideoNet.Alerter.exe" and set the "Internet Access" to "Permit All." Next, select "CNN.VideoNet.App.exe" and set the "Internet Access" to "Permit All."

Click "OK" and close the program. When you re-launch the CNN Pipeline Player, the issue should be resolved.

We've identified an issue whereby some users with dual monitors experience degraded performance in the secondary view. You can remedy this problem by performing the following simple configuration change.

• Right-click on your desktop and then select "NVIDIA Control Panel."
• Select "Video & Television"
• In the screen, "Modify full-screen video options," you will need change the video content configuration to "Only show it in my viewing application." CNN Pipeline should now display as intended.

When the video stream halts, generally this indicates the end of a video clip. Please select another video to continue your viewing. If this does not resolve the issue, try closing the Pipeline Player, restarting your Internet connection, and logging back on to the system. If this does not resolve your issue, please log a technical support request through our feedback form.

To conserve your bandwidth, Pipeline will shut down video streams after 30 minutes of user inactivity. If you wish to continue your viewing experience, simply restart the streams by clicking any video within the player or on CNN.com.

Please visit the CNN Member Center to access the Pipeline setup application. If you are still having difficulty, or have addition questions, please log a support request.

Click here to check out the multiple content features of CNN Pipeline!

The Pipeline Player puts you in control of the news. CNN Pipeline empowers you to watch up to four live news feeds at once, changing feeds at any time with a single click. Our free video player only allows you to view one video at a time. Additionally, while our free video contains commercial advertisements, Pipeline offers commercial free access to video content on-demand, including free video, with multiple features for ease in searching and browsing. Our extensive archive, not available through the Free Video Player, gives you unlimited access to search and browse CNN.com's online video library. In the downloadable player, the "Watch and Work" feature allows you to minimize the player on your desktop. For the news that matters to you in a format that fits your lifestyle; CNN Pipeline - Ride Your World!

Our CNN Pipeline Player features breaking news, exclusive Pipeline content and commercial free access to all videos available on CNN.com. Our searchable library also gives you access to news stories.

CNN Pipeline offers a video news experience that is unique from US television programming. Rather than offering the same content that is widely available to television viewers, our anchors will introduce and guide Pipeline users through the live, breaking news and on-demand video across the four "pipes" as they occur throughout the hours of 8 a.m. and 8 p.m. ET. From 8 p.m. to 8 a.m. ET, CNN Pipeline will capitalize on the incredible coverage of CNN International, broadcasting live the coverage from the network in Pipe 1; in Pipes 2 and 3, live streaming news video will be streamed directly from CNN Newsource, the most widely distributed syndicated news service; and weather updates will appear in Pipe 4. If you have additional questions, please contact us.

Alerts are CNN.com's new personalized news tracking service. You can select which alerts you would like to be informed of by selecting Breaking News and/or LIVE events. Click on the upper right corner of the player label reading "alerts." The default settings will give you small pop-ups at the bottom of your screen whenever a Breaking News event or LIVE news event is about to start. You then have the option of clicking on the alert to go immediately to this LIVE event.

While we are grateful for your interest in CNN.com video, content is not available for download. Both video produced by CNN and material provided by affiliate and wire services are protected by copyright and subscribers may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part. Information on CNN.com is available for personal use only and outside use is prohibited without the express permission of CNN and the copyright owner.

Many segments airing on both CNN TV and CNN.com are available for purchase.
To purchase these videos, call 1-800-CNN-NEWS or 301-883-2482.

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If you are interested in obtaining licensing for content on CNN TV or CNN.com, please email your request to cnn.viewersource@turner.com or call 404-827-1335 and you will be contacted as soon as possible.

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Access CNN's extensive video collection of news, entertainment and lifestyle images to enhance your own production. Hundreds of companies do. Filmmakers, advertising agents, corporations, desktop publishers, charitable organizations, educators and other news agencies and entertainment companies all rely on CNN ImageSource for excellent service at competitive prices. We've tailored our services to meet your needs, including self-service online research and ordering at www.cnnimagesource.com and the personal assistance of a full staff of researchers and licensing agents trained to address rights and clearances issues. Same-day turnaround is common because we offer an option to skip the screening step. We'll send edit masters from the get-go without obligating you to licensing fees if you don't use the images we send. It's all about choice. More than 30,000 items are catalogued in our online database. Search it and you'll find a wealth of subject matter, covering almost any topic. And we've compiled the best of the best in several popular categories including Economy, Geography, and Disasters. CNN ImageSource is also proud to represent the collection of more than 340 local news stations giving you easy access to a notoriously tough-to-access cache of unique material.

You may view the CNN.com terms and conditions by clicking: http://cnn.com/interactive_legal.html

While we are grateful for your interest in CNN.com video, we are unable to offer CNN.com exclusive video for purchase.

Both video produced by CNN and material provided by affiliate and wire services are protected by copyright and subscribers may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. Information on CNN.com is available for personal use only and outside use is prohibited without the express permission of CNN and the copyright owner.

Many segments airing on both CNN TV and CNN.com are available for purchase.
To purchase these videos, call 1-800-CNN-NEWS or 301-883-2482.

Options on Business or Media Usage

CNN ViewerSource
If you are interested in obtaining licensing for content on CNN TV or CNN.com, please email your request to cnn.viewersource@turner.com or call 404-827-1335 and you will be contacted as soon as possible.

CNN ImageSource

Access CNN's extensive video collection of news, entertainment and lifestyle images to enhance your own production. Hundreds of companies do. Filmmakers, advertising agents, corporations, desktop publishers, charitable organizations, educators and other news agencies and entertainment companies all rely on CNN ImageSource for excellent service at competitive prices. We've tailored our services to meet your needs, including self-service online research and ordering at www.cnnimagesource.com and the personal assistance of a full staff of researchers and licensing agents trained to address rights and clearances issues. Same day turn-around is common because we offer an option to skip the screening step. We'll send edit masters from the get go without obligating you to licensing fees if you don't use the images we send. It's all about choice. More than 30,000 items are catalogued in our on-line database. Search it and you'll find a wealth of subject matter, covering almost any topic. And we've compiled the best of the best in several popular categories including Economy, Geography, and Disasters. CNN ImageSource is also proud to represent the collection of over 340 local news stations giving you easy access to a notoriously tough-to-access cache of unique material.)

You may view the CNN.com Terms and conditions by clicking: http://cnn.com/interactive_legal.html

Search Video: Located at the top right of the screen, you can search for video related to a key word.

Content: Pipeline and CNN.com exclusive videos will be available for your viewing in our archives. Live video and affiliate video will have limited availability.

The Producer Picks or "Picks" section contains video clips selected by our editorial team. Within the Picks section you will find some of the most compelling video of the day.

Yes, there is a link to Now in the News on each page of the Pipeline video player.

No, the Uncut feature is no longer produced. Similar video content can be found throughout CNN.com's free video programming.

Log into member center and select "View/edit billing information."
Click OK and your account will be updated immediately.

Use our contact form to reach our customer service team. A representative will contact you within two business days. Be sure to include a detailed description of your issue.

To cancel your account, log into the "Member Center," click "View/edit billing information" and select "Cancel." Your account will be updated immediately. If you decide to re-register, log into the "Member Center" and update your credit card information.

To change between our monthly and annual plans, log into the "Member Center," select "edit billing information" and select the plan you like.

Check the following to make sure your account is properly set up to enjoy Pipeline features.

• Check to be sure you meet the necessary requirements to use the Pipeline Browser-Based Player. See requirements.

• Please view the FAQ on common error messages when signing in [link error FAQ]. If this does not resolve the problem, please log a support request and our technician will address the issue as soon as possible.

Primary e-mail accounts can only be modified once you have added and confirmed a secondary email address. To add an e-mail address, log into the "Member Center," go to the "Profile" section and click "Modify E-mail Address." Once you have added the secondary address, you will need to click the “unconfirmed” link to generate a confirmation e-mail. After confirming the secondary address, you may then click the “default” box to change your primary e-mail account.

Note: Your email address must be confirmed to receive updates, newsletters and alerts from Pipeline.

On the login screen, click "forgot password" and you will find the password hint that you entered when you registered. If you still cannot remember your password, click "reset your password" to receive an email with a Web address and a reset code. Follow the instructions in the email to select a new password.

Your account login is your email address. If you have already registered, please try to sign in. If you cannot remember your password, please click the "forgot password" link.

If you are receiving an error message that indicates your "email address is already in use," then an account has already been set up using that email address. If you have already registered, please try to sign in. If you cannot remember your password, please click the "forgot password" link.

If you are certain you did not register your email address, please use the technical issues form to report this problem and we will investigate as quickly as possible.

Generally, this message will appear only when your username and password combination is incorrect. If this is the case and you believe that you may have forgotten your password, please follow these steps.

On the login screen, click "forgot password" and you will find the password hint that you entered when you registered. If you still cannot remember your password, click "reset your password" to receive an email with a Web address and a reset code. Follow the instructions in the email to select a new password.

If you believe that you entered an incorrect e-mail address at the time of registration, please log a support request.

We have also identified that some users may see this error if their computer time is set incorrectly. We recommend that you re-synch their system time to allow CNN Pipeline to authenticate you as a subscriber. Microsoft's Knowledgebase provides more information on this situation.

If this does not resolve the issue, please log a support request.

The error message "authorization failure" can indicate multiple subscription issues; credit card expiration, credit card cancellation, subscription expiration, account has attempted to sign in three or more times and has failed, or a system error. If you believe that your credit card may be at issue, please check the "Member Center" to ensure that your information is up to date. If this does not resolve the issue, please submit a support request through the billing issues form to report this problem and we will investigate as quickly as possible.

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CNN Pipeline is currently available in 43 countries and territories:
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