Business Traveller

World's worst airport in 2014 is...

Maggie Hiufu Wong, CNNUpdated 20th October 2014
(CNN) — Good news for air travelers passing through Manila: the city's international airport isn't quite as bad as it used to be.
That's the only slightly uplifting word from The Guide to Sleeping in Airports, a travel website that produces an annual survey to identify the world's worst and best aviation terminals.
After being crowned worst three years in a row, Manila's Ninoy Aquino International Airport has this year lost its place at the bottom of the heap to Pakistan's Islamabad Benazir Bhutto International.
It's now climbed to the heady position of fourth worst.
Despite the website's name, airports weren't just rated according to how easy it is to catch some shuteye.
Readers were asked to judge facilities in four categories: comfort, conveniences, cleanliness and customer service.
Is Islamabad's Benazir Bhutto International really so bad?
Airport officials didn't reply to CNN's requests for a comment, but survey respondents were less than complimentary.
"This airport is [like] a central prison," said one who complained of touts and aggressive taxi drivers.
The survey ranked Saudi Arabia's busiest airport, Jeddah's King Abdulaziz International as second worst, followed by Nepal's Kathmandu Tribhuvan International.
Manila's climb to fourth follows what many respondents said was a "slight improvement" created by the recent opening of its Terminal 3.
Three European airports frequented by low-cost carriers were next in line.
Paris Beauvais-Tille International Airport and "not-in-Frankfurt" Frankfurt Hahn International Airport tied for sixth. Bergamo Orio al Serio International Airport near Milan was listed as eighth worst.
New York City's LaGuardia International Airport, ranked 10th, was the only U.S. entry to make top 10 list.
Airport with a spa
There were no surprises when it came to naming the best airport, with Singapore's Changi International taking the title it's held every year since the survey began 18 years ago.
Its success is credited to the spa, pool, gym, four-story slide and movie theaters that make the airport a destination in itself.
Offering almost as many cool perks as its Singapore counterpart, South Korean's Seoul Incheon International was named second best.
Amsterdam Schiphol and Hong Kong International Airport (last year's third and fourth best airports) dropped out from the top five to ninth and seventh spots, respectively.
Helsinki International Airport, Munich International Airport and Vancouver International Airport wrapped up the top five.
Worst Airports of 2014
1. Benazir Bhutto International Airport, Islamabad, Pakistan
2. King Abdulaziz International Airport, Jeddah, Saudi Arabia
3. Tribhuvan International Airport, Kathmandu, Nepal
9. Tegel Airport, Berlin, Germany
10. LaGuardia Airport, New York City
Best Airports of 2014
1. Changi Airport, Singapore
3. Helsinki Airport, Finland
4. Munich Airport, Germany
9. Schiphol Amsterdam Airport, Netherlands
10. Zurich Airport, Switzerland
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