(CNN)Pope Francis is sending investigators back to Chile to look into historical child abuse and accusations a bishop covered up crimes against minors, the Vatican said Thursday.
Francis said the church should be ashamed of its treatment of victims, and must move past the historical culture of abuse and secrecy.
Archbishop Charles Scicluna, one of the Vatican's top prosecutors for sex abuse, and Monsignor Jordi Bertomeu will carry out investigations in Osorno over abuse by Chilean priest Father Fernando Karadima and his followers.
Karadima was found guilty of child sex abuse by the Vatican in 2011. Victims said Osorno Bishop Juan Barros, who Francis appointed in 2015 over local residents' objections, covered up Karadima's crimes.
Francis had initially discounted the survivors' testimony against Barros, and defended him strenuously for three years, calling accusations against him "calumny."
Barros has denied knowing about what he called the "serious abuses" of Karadima and has said he never approved or participated in those actions.
In the statement Thursday, the Vatican said the Pope will send a personally-written letter to the Chilean church, addressing the issue, and will also meet with Chilean abuse victims in Rome over the weekend.
Francis said one of the church's "main faults and omissions" was in "not knowing how to listen to victims," according to the Catholic News Agency.
Because of that, he said, "partial conclusions were drawn, which lacked crucial elements for a healthy and clear discernment," adding he felt "shame" over his past actions.
Francis has previously apologized for his own "grave errors" in handling the Chilean sex abuse scandal.
Allegations of sexual abuse in the Catholic Church stretch across multiple countries with large Catholic populations, including Austria, Brazil, Germany,