Susan Hoaby recently learned from Instagram that one of her employees was in Paris.
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But that wasn’t surprising – she doesn’t worry about when and where her employees work.
Her company, JL Buchanan, employs a results-only work environment (ROWE), a management strategy that focuses on results and employees’ performance, not where and when people work.
“That is the power of trust,” said Hoaby, who is the CEO of the retail consulting firm. “She is in Paris, but I know her job is still getting done. She might be doing some [work], coworkers might be shoring her up, but I am not worried about that. I am trusting she took the trip with everything in order.”
In a ROWE, employees don’t have to request to leave early, or work from home or even from a different country.
“Each person is 100% accountable and 100% autonomous, which means I am self-governing and independent,” said Jody Thompson, principal of CultureRx, who also helped create the concept of ROWE.
Generally, ROWEs still have physical offices for employees, but Thompson explai