
The travel industry collapsed in the pandemic lockdown, and it will be a long time until it's back to normal.
"I don't think we expect business travel to come back anytime soon," Kayak CEO Steve Hafner told Alison Kosik on the CNN Business digital life show Markets Now. "We certainly don't expect it to come back until 2023 at the earliest."
Even though Kayak's queries remain sharply down versus 2019, Americans are indeed still traveling, Hafner said.
"The demand is still out there, it's just not for flights."
People are driving more, not planning ahead as much and staying in alternative accommodations, like bed & breakfasts and private homes rather than hotels.
People "are being digital nomads since they can work from anywhere," Hafner added.
But he's confident that business travel will rebound -- eventually. "It’s come back every other time we’ve had a downturn," he said, citing the aftermath of the Great Recession of 2009 to 2010 as an example. "There's no substitute for face-to-face interaction."











