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Frequently Asked Questions about CNNtoGO

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CNN Mobile FAQ:

How can I get CNN mobile services on my phone?
You can access CNN.com on mobile phones from most major carriers as long as (1) your phone is Web-enabled and (2) your service plan includes wireless Web access. Simply type CNN.com into your mobile browser.

You can also access live, streaming video or Video On Demand clips from your mobile phone. All you need is a video-enabled phone. You may need to contact your service provider to sign up for video service. Visit CNN.com/mobile to learn about CNN mobile video content and find out which services your provider offers.

You can also visit CNN.com/mobile to learn more about each CNN mobile service.


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What is a Web-enabled mobile phone?
A Web-enabled mobile phone is a phone that has a built-in mini Web browser and the capability of connecting to the wireless Web in order to send and receive data.

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What is the wireless Web?
The wireless Web is a network of Internet sites that has been specially formatted to display their content and allows for browsing and navigation on mobile phones.

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I think I already have CNN.com on my phone, how do I find it?
You will first need to access the wireless Web. On some phones you'll see a link marked "Web," "Internet," or "Browser" as soon as the phone is powered up. The link may also be named after your particular phone provider's service.

You may instead need to access the phone's main menu to find this link. Hint: The link is often marked by a graphic icon depicting a globe of the Earth. Contact your mobile phone service provider if you have trouble getting onto the wireless Web.

Once you're on the Web you'll likely see a menu of the different types of content available to you. Look for a link marked "News" and click on it; chances are you'll find CNN on the next menu that comes up.



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How do I access CNN mobile video?
You will first need to contact your service provider if you have not previously signed up to use the video service. Once you have activated the service, you need to access your phone's video service. On some phones you'll see a link marked "Video," as soon as the phone is powered up. The link also may be named after your phone provider's service.

You may instead need to access the phone's main menu to find this link. Contact your mobile phone service provider if you have trouble finding the video service.

Once you have accessed your phone's video service, look for a link marked "News" and click on it; chances are you'll find CNN on the next menu that comes up.


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How much will it cost to use CNN mobile services?
This will depend on how your mobile phone service provider charges for wireless Web access or video content. Usually, you won't pay for the time you use the service but rather for the amount of data you receive, which is measured in kilobytes (KB). Some providers offer unlimited data access for a flat fee. Contact your provider for specific information on your plan.

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I'm still having problems with CNN mobile services.
How do I get in touch with customer service? If you have a problem receiving CNN.com or CNN video on your phone, please contact your mobile phone service provider. If you have a comment about CNN mobile services, please use a computer to send an e-mail to mobile@cnn.com. If possible, please include the type of phone and the name of the service provider you are using.

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What is SMS or text messaging?
SMS or Short Messaging Service is a wireless service that sends a brief text message to your mobile phone.

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How do I get CNN Text Alerts on my Verizon Wireless phone?
Visit Verizon Wireless' TXT Messaging site to get your CNN TXT Alerts directly on your phone. It's easy...
1) Go to www.vtext.com
2) Sign in with your VZW Mobile Number & Password
3) Select TXT Alerts, Select CNN News and Customize Your Alerts

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