From tweets to GPS tracking: How airlines are getting to know you better

By Daisy Carrington, for CNN • Updated 16th December 2013

FacebookTwitterEmail

Qantas' Singapore lounge: The airline says it can respond in real time to a customer's online feedback

Social media is a popular medium for KLM customers and led to customer-made city guides.

Social media is a popular medium for KLM customers and led to customer-made city guides.

klm

A year of the world'sBest BeachesThere's a perfect beach for every week of the year. Join us on a 12-month journey to see them all

Go to the best beaches