Illinois has processed about 10 times the number of unemployment claims it did this time last year, Gov. J.B. Pritzker said at a news conference Monday.
The state has processed about 800,000 unemployment claims, he said.
Pritzker said the phone lines are overwhelmed, so they are training more people to take calls to address the problem.
"We can't fix this overnight, he said. “It's absolutely true but we are fixing it."