American Airlines is announcing new plans to inform passengers when flights are getting full and give them options to switch flights.
“As more people get back to traveling and loads are higher, American is deploying new tools to notify customers and allow them to move to more open flights when available, all without incurring any cost,” the company said in a press release.
Some context: Unlike the United Airlines program that specifies customers will be informed when planes are more than 70% full, American does not specify what the threshold will be for notification.
Likewise, American says it will continue to limit the number of passengers on each aircraft. Unlike Delta, which caps capacity at 60% or JetBlue, which promises not to sell middle seats, American is not being more specific about how and when it is limiting capacity.
American is among the airlines that have been criticized on social media for flights that were full enough that customers did not feel there was sufficient social distancing.
American is also extending the waiving of change fees that were set to expire at the end of May through June.